Using Tile Alarms; Applying Filters To Tiles - Inter-Tel Contact Center Suite User Manual

Using Tile Alarms

You can set tile alarms to fire when inbound calls have been ringing for longer than a time
limit that you define. See "Using Tile Alarms" on

Applying Filters to Tiles

Applying a filter to a tile affects all statistics on the tile, allowing you to view similar statistics
for a given filter, such as a group of agents. Refer to the
"RealViewer" sections for information on creating and applying filters.
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page 53 for details on setting alarms.
"Tiles, Filters, and Statistics"
Contact Center Suite User Guide
and