Inter-Tel Contact Center Suite User Manual page 23

•
CallViewer Quick Connect: Provides call controls in the smallest interface option.
This option may be preferred by a call center agent who need basic call control
functionality without sacrificing space on the desktop.
NOTE
•
CallViewer Handset: Provides basic call control through an interface that resembles
a telephone display, with additional windows for call history and user-defined buttons.
Titlebar area
System Menu icon
Each look and feel choice contains its own set of options and features, such as an active
call list, call history, and dial pad, which are described in the following sections.
Contact Center Suite User Guide
The CallViewer Quick Connect look and feel option is not the same as
the Show Quick Connect feature available in all the choices. When you
enable Show Quick Connect in the CallViewer Legacy, Executive
Display, or Handset, you see a small icon, either
position anywhere on your screen.
Display area
or , that you can
Window controls
Feature buttons
15