Changing Statistics On A List Tile - Inter-Tel Contact Center Suite User Manual

Example: Customizing a Tile's Appearance
In this example, you will change the color of a tile showing a single statistic, Calls Waiting.
To customize a tile's appearance:
1. If you do not already have a Deskboard tile to display the Calls Waiting statistic,
create one using the default color for the tile. Refer to the online help if necessary to
complete the fields.
2. Right-click on the Calls Waiting tile and select Properties.
3. On the Appearance tab, click the drop-down list for the Background and select
Yellow from the drop-down list.
4. Click the ellipsis button next to the Background color. The custom color selector
dialog box opens.
5. Drag the slider for the second color selector (G) from the right edge toward the left
until the sample boxes show a range of orange.
6. Click OK to close the custom color selector and then click OK to close the
Deskboard properties dialog box.

Changing Statistics on a List Tile

In this example, you will change the statistics that are shown on a contact list tile to remove
one field and add another.
To change the statistics on a list tile:
1. If you do not already have a Contact List tile, create one using the default fields and
colors for the tile. Refer to the online help if necessary to complete the fields.
There is a field on the tile to indicate the direction of the call, however, you can see
from the color coding on the tile which calls are inbound and which are outbound.
The direction field does not need to be included on the tile. You also decide that you
want to see where the call was first answered.
2. Right-click on the Contact List tile and then select Properties.
3. On the Fields tab, click the Direction field and then click Remove.
4. Click Add and then select User Ans On.
5. Click OK.
The tile is automatically updated with the new field you added.
Contact Center Suite User Guide
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