Using The Look And Feel Options; Selecting A Look And Feel Option - Inter-Tel Contact Center Suite User Manual

Using the Look and Feel Options

CallViewer uses several "look and feel" options to define the appearance and functionality
of the main windows. Some options are typically used by a call center agent for screen
popping, while others may be used by other non-call center users as a computer-based
interface to their desktop phone. The options are described in greater detail in later areas of
this section.
Items such as network settings dialogs and button creation dialogs are not defined by the
look and feel, and are common across all choices.

Selecting a Look and Feel Option

Use the following descriptions to help you choose the look and feel option that suits your
need best. Refer to
•
CallViewer Legacy: Provides a familiar interface for existing users with its similarity in
appearance to previous versions of CallViewer. The buttons that were included on the
caption bar on previous versions to launch Personal Navigator and user-defined
feature buttons are no longer available.
The Legacy option has a compact design that requires little desktop space, which
makes it ideal for call center agents use, however, it contains the fewest features. It
also offers a smaller "mini mode" version with only control buttons.
•
CallViewer Executive Display: Provides a small main window with options to open
additional windows for the dial pad, active calls, call history, and user-defined buttons.
This option may be preferred by call center agents and managers or non-call center
users because of its flexibility.
14
page 16 for descriptions of the components.
Contact Center Suite User Guide