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Example: Creating a Filter for an Extension or Agent ID in a Hunt Group
In the following example, you will create a filter to monitor an agent or extension in a hunt
group.
1. Open Filter Manager as described on
2. On the General tab, type a unique description of the filter name, for example, Ext.
1234 in HG 2000.
3. In the Devices section, select the extension number from the drop-down list to
include in the filter, for example, 1234.
4. On the Call Route tab, in the Call First Rang At Extension / Group field, select the
hunt group number to include in the filter, for example, 2000.
NOTE
5. Click OK. The Ext. 1234 in HG 2000 filter is ready to be applied to a tile.
Example: Creating a Call Statistics Filter for a Hunt Group
In the following example, you will create a filter to monitor call statistics for a single hunt
group.
1. Open Filter Manager as described on
2. On the General tab, type a unique description of the filter name, for example, Call
Stats-HG2000.
3. On the Call Route tab, in the Call First Rang At Extension / Group field, select the
hunt group number to include in the filter, for example, 2000.
4. Click OK. The Call Stats-HG2000 filter is ready to be applied to a tile.
Other Filter Suggestions
The following filter suggestions are a few of the many types you can create to analyze
activities in Contact Center Suite:
•
Filters on Direction
•
Routing Filters
•
Transferred Calls
•
First Rung Information
•
Call Durations
40
Do not select the hunt group on the ACD Hunt Group tab.
page
38, and then click Add.
page
38, and then click Add.
Contact Center Suite User Guide
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