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Dial Rules Page: The dial rules affect how a number is altered before being passed
to the CTI Server to be dialed. Choose one of the following options:
o Calculate dial rules via CallViewer Contact Center Server: When enabled, all dial
rules are calculated at the CTI Server using previously configured options. This is
the default setting.
o Specify dial rules for this installation: When enabled, all dial rules are calculated
by CallViewer using rules configured here or from the Options feature. To support
canonical format dialing (i.e., the format that Outlook uses to store numbers), you
need to use local rules that are correctly configured. Then you can dial numbers in
the form "+country (area) number," for example, "+44 1293 608200."
The dial rules configuration includes tabs for General, Local, Long Distance, and
International settings. Each tab contains a "test" section (described on
you can try out the settings before finishing the configuration. To set the dial rules,
complete the following steps.
1) On the General tab, program the Outbound Dial Prefix, which is the number
you need to dial to reach an outside line, for example, 8 or 9. This information
is critical for external outbound dialing.
2) On the Local tab, program the following:
o Local area code: Enter your area code (for example, 480).
o Local toll calls: Enter any prefixes, within your area code, that may require
o Always dial the local area code on local calls: When enabled, the local
o The local area code is prefixed with '0' for non-international calls: When
3) On the Long Distance tab, program the following:
o Long distance code: Enter the code required to dial outside your area code
o Don't dial long distance code: Enter a comma-separated list of area codes
Contact Center Suite User Guide
the long distance code. You can enter partial prefixes to indicate a range
(e.g., 8 would indicate 800-899).
area code is always prefixed to the number being dialed, when dialing a
local number.
enabled, this setting will prefix the local area code being dialed with a "0"
for non-international calls entered using canonical format. For example, a
UK number such as 01293 608200 would be entered in canonical form as
+44 1293 608200, and would be dialed as such from a non-UK country, but
in the UK the "0" needs to be prefixed to the local area code, and so this
setting would need to be enabled. This setting only takes effect when
dialing numbers in canonical form.
(e.g., 1 for the US).
that do not require the long distance code.
page
12) so
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