Adding A Button - Inter-Tel Contact Center Suite User Manual

Adding a Button

Using CallViewer's built-in actions, you can create buttons to perform a variety of tasks,
such as making, answering, and transferring calls, and setting states. Buttons can display
images or text, so you can easily identify a button's function.
Example: Adding a Speed Dial Button
In this example, you will add a button to dial a number with a single click of the mouse.
1. From the Button Manager, click Add.
NOTE
2. On the General tab, select the Button Text check box and then type a label in the
text box.
3. If you do not want to add a picture to the button, skip this step.
If you do want to add a picture to the button:
a. Select the Display this picture on the button check box. A dialog box opens
for you to select the picture, which can be in .ico, .bmp, .gif, or .jpg format.
b. Navigate to where the picture file is stored and then select the file name. A small
preview of the image appears on the dialog box. See the online help for details
on image sizes and transparency settings.
c. Click Open.
4. On the Action tab, click the drop-down list and select Make Call.
5. Type the number that your button will dial in the Make a call to this telephone
number text box.
6. Click OK. For this example, you will not assign the speed dial to a hot key, however,
see the online help if you want to do so.
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You can also begin from the Buttons window, by right-clicking and then
selecting Add Button.
Contact Center Suite User Guide