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Complete the following fields:
•
Text Color: Use the drop-down list to choose the text color for the tile or click
the ellipsis button (...) to select a custom color.
•
Background Color: Use the drop-down list to choose the background color
for the tile or click the ellipsis button (...) to select a custom color.
When selecting a custom color, move the sliders for the R, G, and B options to
change the colors in the sample areas.
o To lighten the shade of the Sample, click the color sample(s) to the left of
o To darken the shade of the Sample, click the color sample(s) to the right of
•
Activate the alarm on this tile: Select this option to apply an alarm to the tile.
If an alarm is currently firing when you clear this box, the alarm will stop
signaling when you click OK.
•
Alarm Settings: Click this button to configure the alarm using the Alarms
dialog box. Configure the alarm as described on
4. Click OK when finished, or Cancel to exit without saving changes. If you click OK,
the new tile will appear in the Tile Area.
Example: Creating a Tile for Calls Waiting
In this example, you will create a tile to monitor the number of internal and external inbound
calls that are currently ringing.
To create a tile for calls waiting:
1. Click the Add Tile button (
(right-click) menu.
2. On the Statistics tab in the Item to display area, click the ellipsis button (...), select
Active Call Statistics, and then Calls Waiting.
The Calls Waiting caption is automatically added. For this example, leave the
label as it appears, however, you may customize others you create that you want to
distinguish from tiles with similar content.
Contact Center Suite User Guide
the center box.
the center box.
) on the toolbar, or click Add Tile from the shortcut
page
53.
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