About Contact Center Suite - Inter-Tel Contact Center Suite User Manual

About Contact Center Suite

Contact Center Suite is a Computer Telephony Integration (CTI) application. It links the
telephone system and the computer, providing a seamless and automated technological
partnership. Contact Center Suite can be used with the following communications systems:
®
•
Inter-Tel Axxess
•
Inter-Tel 5000 Network Communications Solutions (Single and Multiple Nodes)
•
Inter-Tel 7000 Network Communications Solutions
Contact Center Suite is ideal for businesses, such as an order entry center, help desk
(customer support), telemarketing firm, etc., that experience high call volumes and use a
computerized database and/or an automatic call distribution system, although it is also
suited to low-volume environments.
As more customers turn to the Internet for sales, support, and service, call centers receive
e-mails and faxes, in addition to traditional phone calls. Contact Center Server v4.0 or later
supports full Media Blending, effectively modeling all three forms of contact.
A third-party fax to e-mail gateway is required to support modeling of faxes.
NOTE Refer to the Advanced Applications Design Guide for Contact Center Suite
(part no. 835.3053) for details.
4
®
Converged Communications Platform (Single and Multiple Nodes)
Contact Center Suite User Guide