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Advanced RealViewer Topics
The following sections are intended for experienced users who want to further customize
RealViewer.
Using Tile Alarms
Tile alarms immediately notify you when a statistic is within a certain parameter. For
example, you may want to know when the number of overflowed calls reaches 15. With
RealViewer alarm options, you can set the tile to flash, play a wave file, or activate when
this occurs.
Example: Adding an Alarm to a Tile
In this example, you will add an alarm to the Calls Waiting tile to notify you when the
number of calls waiting equals or exceeds 25.
To add an alarm to a tile:
1. Double-click on the Calls Waiting tile's statistics, or right-click on the tile and select
Properties.
2. On the Appearance tab, click Alarm Settings.
3. In the Alarm fires when area, use the first drop-down list to select >= (greater than
or equal to), and then in the second drop-down list select 25. This setting causes
the alarm to fire when the number of calls waiting reaches 25 or more.
4. Select only the Flash the tile option and 30s from the drop-down list to select how
long the tile will flash. Refer to the online help for information on the other alarm
action options.
NOTE
5. Click OK.
To deactivate an alarm, clear the Activate the alarm on this tile option in the Appearance
property sheet for the tile.
Rearranging Tiles in the RealViewer Window
There are two ways you can rearrange the RealViewer window:
•
Using the drag-and-drop feature, click and drag the tile you want to move. Then
position it over the tile that you want it to precede. The border of the stationary tile
thickens or becomes highlighted. Release the tile you are moving. It is automatically
placed in the area BEFORE the highlighted tile.
•
Using the toolbar icon (
best fit. Refer to the online help for details.
Contact Center Suite User Guide
You can select more than one notification option when setting the
alarm (e.g., you can have the tile flash and play a sound file at the
same time).
), you can arrange the tiles in a grid, columns, rows, or by
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