Inter-Tel Contact Center Suite User Manual page 79

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Agent List tile: Displays various statistics per agent, such as the Caller ID of the call
at the agent extension, with colors to indicate the status of calls. The tile can also
display summary information for each extension, such as total time logged in, % busy
time, etc.
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Trunk List tile: Displays various statistics per trunk, such as the Caller ID of the call
on the trunk, with colors to indicate the status of calls. The tile can also display
summary information for each trunk, such as calls handled, average ring time, etc.
Contact Center Suite User Guide
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