Inter-Tel Contact Center Suite User Manual page 82

Example: Adding a List Tile
In this example, you will create a new tile containing an agent list using the report view.
To add a list tile:
1. From the Reporter Real-Time toolbar, click the Add button (
Agent List.
2. On the General tab:
a. Select the Use Report View option.
b. Leave the other options set to the default values.
3. On the Fields tab, click the No / Id (1) field and then click Move Up so that it is the
first field in the list.
4. On the Agent Help tab, select the Enable agent help on this tile.
5. Click OK. The Agent List tile is created and has the All Calls filter applied
automatically.
Example: Sorting Data on an Agent List Tile
In this example, you will change the view of the agent information by sorting on different
fields. Sorting a tile by different fields allows you to quickly see which agents are busy or
free without having to scroll through the entire tile.
To sort data on an Agent list tile:
Using the Agent List tile you created in the previous example, click the Current
Status column header. The data is now arranged with the agents who are logged in
and busy at the top of the tile, followed by the agents who are free, logged out, not
available, etc.
74
) and then select
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