Table of Contents
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Index
A
Action Menu 21
Active Call List 16, 17, 22
Adding a Filter 38
Agent Detail Tile 73
Agent Help 6
Agent ID Filter 39
Agent List Tile 71
Agent States 24, 80
Agent Status
changing 34
commands 33, 34
Agent Status Commands 33, 34
Alarm Publishing 81
Alarm Settings 51
Alarms 51, 53, 76
Alternate Response Method 33
Appearance 75
Appearance Tab 50
Applications 5
Applying a Filter 58
Applying Filters 52
Area Code 11
ARM 33
Auto Configure 9, 56, 66
Auto Reporter 5, 61, 81
Auto Reporter Site 56
Axxess 4
B
Background Color 51
Background Colour 51
Batch Reporting 61
Blind Transfer 79
Busy (E-mail) 34
Busy N/A 34
BUSYEMAIL 34
Buttons 21
C
Call Control 66, 79
buttons 18
extension 66
StationViewer 79
Call Costing 56
Call Detail 18
Call Details 18
Contact Center Suite User Guide
Call History 15, 16, 19
Call Logger 6
Call Statistics Filter 40
Call Status 17
Call Summary 45
Caller ID 7
Calls
making 23
monitoring 80
playing recordings 61
recording 81
redirecting 23
transferring 23
CallViewer 5
Caption 50
Changing an Agent State 80
Color
Background 51
Text 51
Connection Assistant 1, 7
Contact List Tile 72
Controlling Calls 23
Country Code 12
CTI Server 8, 46, 55, 66
D
Data Manager 3, 5
Date Range Button 58
Deskboard Tile 49, 67
Developer SDK 8
Devices 8
Dial List 16, 19
Dial Rules 11
Dialed Number Identification Service (DNIS) 7
DID Number 37, 45, 65
DNIS 7
Docking Windows 16
Dongle 45
DSS Buttons 6, 27
E
Editing
filter 41
tile 36
E-mail Messages 32
E-Mailing Reports 61
Enquiry Transfer 79
Executive Display Look 14
Export Reports 5
Exporting Data 60
Extension Detail Tile 72
83
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Table of Contents
