Editing Or Removing Buttons; Controlling Dnd States; Using Call History - Inter-Tel Contact Center Suite User Manual

Editing or Removing Buttons

When you want to change the label, picture, action, or hot key associated with an existing
button, right-click the button, select Edit, and then make the changes to the options on the
General, Action, and/or the Hot Key tabs as needed. To remove a button, right-click the
button, and then select Remove Button.

Controlling DND States

The Handset look includes a built-in button to quickly enable or disable a DND state. In all
the looks, you can create a button to automate setting a state using the steps below. You
may want to create separate buttons for each state that you frequently use, in addition to a
button to disable any state.
This action is not supported when using the Inter-Tel 7000 system. To change
NOTE your DND/Status, you must use Personal Communicator and change the
"when I receive a call" setting.
Example: Creating a DND Busy N/A (DND) State Button
In the following example, you will create a button to change to the UNAVAILABLE state.
1. From the Button Manager, click Add.
2. On the General tab, select the Button Text check box and then type UNAVAILABLE
in the text box.
3. On the Action tab, click the action list and select Set DND State.
4. Select the option Enable DND at your extension.
5. Select UNAVAILABLE from the parameters list.
6. Click OK.

Using Call History

The call history window contains details of the calls, and possibly routed e-mails (if Media
Blending is enabled on your system) that you have received. Icons and colors associated
with each item indicate whether the call was inbound or outbound, answered, unanswered,
etc. Refer to the online help for a complete description of colors and icons used in the call
history.
To place a call immediately to a number in the call list, double-click the entry. If you double-
click a routed e-mail in the list, your default e-mail application creates a blank e-mail
addressed to that recipient.
You can filter the contact list to make it easier to locate calls, using the Options button in
the call history window. You can also customize the fields that are displayed using the Call
Log Fields tab of the CallViewer Options dialog box.
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Contact Center Suite User Guide