Inter-Tel Contact Center Suite User Manual page 26

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Call Detail: The call detail area displays one or more fields of information about each
active call. You can also double-click an item in the call list to display all information
known about the call. (See "Examining Call Details" on
You can choose which fields are displayed in the call list using the Call List Fields
page of the Options dialog (see the online help, where you will also find a list of
available fields and their descriptions). The color of the text in the call detail section
denotes the type of call:
o Red text – unanswered call
o Green text – answered call or e-mail
o Yellow background – inbound external call
o Green background – outbound external call
o White background – internal call
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Call Control Buttons: The right side of the call list contains one or more call control
buttons for each call in the list. You can configure which buttons appear in the list from
the Call List Buttons page of the Options dialog. Some buttons may be disabled; this
will depend on the status of the calls at your extension, whether you are licensed to
use such a call control feature, and whether the telephone system supports the call
control feature. See the online help for descriptions of the available call control
buttons.
Examining Call Details
To obtain a summary of information on the current call you are handling, double-click a call
in the active call list. The Call Details screen is displayed, as shown below.
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Contact Center Suite User Guide