Editing A Filter; Removing A Filter - Inter-Tel Contact Center Suite User Manual

Editing a Filter

You can edit a filter to change any of the options that affect what is included in a tile or
report.
To edit a filter:
1. Open the Filter Manager by clicking the Filter Manager button (
Filter Manager from the main menu.
2. Select the filter that you want to edit, and click Edit. Or, double-click on the filter that
you want to edit.
3. Make any necessary changes to the information on the tabs as described in "Adding
a Filter" on
After you have completed editing a filter, any tiles that are using the filter are automatically
updated.
NOTE You cannot edit the All Calls filter.

Removing a Filter

You can remove any filter except the All Calls filter using the Filter Manager.
To remove a filter:
1. Open the Filter Manager by clicking the Filter Manager button (
Filter Manager from the main menu.
2. Select the filter that you want to remove, and click Remove.
NOTE
3. At the prompt, click Yes to delete the filter or No to cancel the action.
If you click Yes, the filter will be removed, and any tiles using the filter will revert to
the default All Calls filter, which cannot be removed.
Contact Center Suite User Guide
page 38 and then click OK.
After a filter is removed, it cannot be retrieved.
) or selecting
) or selecting
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