Using Statistics - Inter-Tel Contact Center Suite User Manual

Using Statistics

You will select which statistics you want to see on tiles in RealViewer and in reports in
Reporter. Anywhere you select an option or choose a field, you are using Contact Center
Suite's statistics.
Example: Agent Status in a Hunt Group
In this example, you will create a filter to monitor agent status in a hunt group.
1. Open Filter Manager as described on
2. On the General tab, type a unique description of the filter name, for example, Agt.
Status for HG 2000.
3. On the ACD Hunt Group tab, select the hunt group number to include in the filter, for
example, 2000.
4. Click OK. The Agent Status for HG 2000 filter is ready to be applied to a tile.
Contact Center Suite User Guide
page 38 and then click Add.
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