Inter-Tel Contact Center Suite User Manual page 86

Example: Creating a StationViewer Tile for Agents
In this example, you will create a StationViewer tile showing the agents for a selected hunt
group.
To create a StationViewer List Tile for agents:
1. Make sure you have Administrator access before continuing with this procedure.
2. From the Reporter Real-Time toolbar, click the Add button (
StationViewer.
3. On the General tab:
a. For the Caption, type a descriptive title to display above the tile.
b. For the mode, select Agent List to add agents to the StationViewer tile.
NOTE
The title of the second tab changes depending on which StationViewer list mode
you select. For example, if you select Agent List, the second tab changes from
Extensions to Agents.
4. On the Agents tab, click Add to select the agents for the tile.
5. On the Appearance tab:
a. Use the drop-down list to select a button size. Your choices are Small, Standard,
and Large.
b. Select the option Use LED color for button face. Setting this option causes the
button face color to match the color that represents the associated agent's
device state. For example, when the device is in the busy state and with a busy
state color of red, the button face would be colored red. When the option is
disabled, the button face color is static and only the LED changes color to reflect
the device state.
6. Click OK.
78
The Agent List option is available only with a Reporter Pro license
(see the online help for more information).
) and then select
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