Inter-Tel Contact Center Suite User Manual page 80

•
Contact List tile: Displays a list of active contact traffic, i.e., external and internal
calls as well as e-mails. The Contact List differs from the Trunk List in the following
ways:
o The contact list displays the Caller ID field and this field is sorted by default.
o The contact list can only display call detail statistics and is dynamic, showing only
calls that are currently active.
•
Extension Detail tile: Displays every available statistic for a given extension and
graphs some of this information.
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Contact Center Suite User Guide