Inter-Tel Contact Center Suite User Manual page 47

3. Program the information for the selected tabs, as described in the online help.
NOTE
4. Click OK when finished, or click Cancel to exit without saving changes. If you added
a filter through the Filter Manager, you are returned to the Filter Manager screen. If
you added a filter using the tile or report buttons, you are returned to the main
application window.
Example: Creating an Extension Filter
In the following example, you will create a filter to monitor a single extension.
1. Open Filter Manager as described on
2. On the General tab, type a unique description of the filter name. This will be
displayed in the Filter Manager and on any tile's caption that uses the filter. The
description should provide enough information so you can easily identify what the
filter displays, for example, Ext. 1234.
3. In the Devices section, select the extension number from the drop-down list to
include in the filter, for example, 1234.
4. Click OK. The Ext. 1234 filter is ready to be applied to a tile.
Example: Creating a Filter for an Agent ID for a Single Agent
In the following example, you will create a filter to monitor a single agent ID.
1. Open Filter Manager as described on
2. On the General tab, type a unique description of the filter name, for example, Agt.
6234.
3. In the Devices section, select the agent ID number from the drop-down list to
include in the filter, for example, 6234.
4. Click OK. The Agt. 1234 filter is ready to be applied to a tile.
Contact Center Suite User Guide
Any of the text-based fields can accept wild cards (e.g.,
"*@acme.com") or comma separated lists (e.g.,
to define the extensions, groups, or agents you want to include in the
filter. The list you enter can include ranges or individual extension
items wherever you can specify a device. For example, if you entered
"200-204,207,209," the filter would include extensions 200, 201, 202,
203, 204, 207, and 209. You may not enter "abc-def" for a device
field range because letters are not valid in that context. You can also
select extensions or agents from the appropriate list, which are intelli-
gently added to or removed from the list.
"200-204,207,209")
page 38, and then click Add.
page 38, and then click Add.
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