Inter-Tel Contact Center Suite User Manual page 18

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Ready To Go Page: Select and configure a Ready To Go solution so that you can
quickly access another application from within CallViewer. The Ready To Go
Solutions choices are shown in the following example.
If you choose to install a solution, you can determine when CallViewer screen pops
the database, using the following options:
o Automatically screen pop when call is answered: When enabled, the chosen
database screen pops when a call is answered at the CallViewer extension. When
disabled, the chosen database screen pops when a call starts to alert.
NOTE
o Screen pop application for: Choose inbound calls, outbound calls, or both inbound
and outbound calls. Inbound calls will also screen pop routed e-mails.
You do not need to set up the RTG options using the Startup Wizard. You can also
create a Ready To Go action when defining a new rule or button. You can also edit
the settings of a Ready To Go solution created using the Startup Wizard using the
Action Manager. See the online help for details on configuring Ready To Go
solutions.
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The application you intend to use for screen popping must be open
while you are using screen popping from CallViewer. For example, to
screen pop Outlook, it must be running on the PC where CallViewer
is being used.
Contact Center Suite User Guide