Using Startup Wizard - Inter-Tel Contact Center Suite User Manual

Using Startup Wizard

When you launch CallViewer for the first time, the Startup Wizard helps you configure
various common options step-by-step. Each set of options is shown on its own page and
includes Next/Previous buttons for navigating through the wizard.
If you want to run the startup wizard at a later time, right-click the CallViewer
NOTE
tray bar icon (
The following screens display during setup:
•
Welcome Page: This page begins a sequence of Startup Wizard pages that is used
to collect some configuration defaults for the software.
•
Devices Page: Enter the extension number and the voice mail number used for this
installation of CallViewer. The devices can be changed later using the Options dialog,
on the Devices tab.
•
Search for Contact Center Server: Choose one server option from the following
choices:
o Run in simulation mode: When enabled, no connection is made to a CTI Server
and the software runs in simulation mode. Enable this option when you need to
simulate calls to test macros that you have written.
NOTE
o Search network for a CTI Server: When enabled, the Startup Wizard searches the
network for available CTI servers when you proceed to the next page of the
Startup Wizard. This is the default option when no information is available for the
server connection.
o Connect to this CTI Server: When enabled, CallViewer uses the server that you
specify in the text box below this option. This is the default option when
information is available for the server connection.
The server option can be changed later using the Network Settings dialog (see the
online help for details).
8
) and select Startup Wizard.
Simulation mode is only used with the Contact Center Suite
Developer SDK when creating user-defined actions. If you are not
using the dongle provided with the Developer SDK and running
in Simulation mode, CallViewer will not function.
Contact Center Suite User Guide