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Example: Adding a DSS Button
You can create Direct Station Selection (DSS) buttons to quickly see the call status of
colleagues to determine whether they are on a call, unavailable or idle. Call control
operations for the extension being monitored, such as transferring or picking up calls, can
be done using DSS buttons.
In the following example, you will create a DSS button for a selected extension.
To create a DSS button:
1. From the Button Manager, click Add.
You can also begin from the Buttons window, by right-clicking and then selecting
Add Button.
2. On the General tab, select the Button Text check box and then type a name in the
text box.
3. On the Action tab, click the drop-down list and select DSS Button.
4. Type the extension number you want to monitor or use the drop-down list to select
one.
5. Click OK.
Refer to the online help for details on using DSS buttons to monitor and control extensions.
Example: Setting an Account Code
You can set an account code for a call using a button that you create in the User Button or
a Feature Sets, if they are available in the look you are using. First, follow these steps to
create an account code button.
To create a button to set an account code for a call:
1. Open the user button or feature set window.
NOTE
2. Right-click on the button area and select Add Button.
3. On the General tab, select the option Display this text on the button and then
type a label for your button in the text box. You will need to create a button for each
code you may want to use, so include the code in the label, for example, Code
9999.
4. On the Action tab, click Add and then select Set Account Code from the drop-
down list.
5. Click OK.
To set an account code for a call, click the account code button while the call is active.
You can add the Account Code field to the Call List Fields (for the Active Call
NOTE
List) and/or the Call Log Fields (for the Call History). See the Options topics in
the online help for details.
Contact Center Suite User Guide
The user button area on the Legacy look is integrated into the main
window. The Legacy look does not support user-defined feature
buttons.
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