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6.
Check if Called Extension is a Workgroup or has Multiple Call
Waiting Enabled. When the called party is a workgroup pilot number
or has Multiple Call Waiting enabled, the caller is placed on hold and
hears ringback or music.
IP Trunk Does Not Appear in Trunk View
When an IP trunk doesn't appear in the Trunk View, there are two possible
causes:
1.
Device Driver is Not Running - check the device driver. Make sure
it's installed and working properly.
2.
Triton VoIP Board is Not Installed Properly - Refer to the Quick
Installation Guide for more details on proper installation of the Triton
VoIP board.
Configuring the Triton T1/E1/PRI Board
Through AltiContact Manager, the Triton T1/E1/PRI board can be
configured for either digital T1, E1, or PRI (Primary Rate Interface).
Both T1 and PRI carry 24 pulse code modulation (PCM) signals using
time-division multiplexing (TDM) at an overall rate of 1.544 Mbps. Voice
T1 provides twenty-four 64K channels with robbed bit signaling. PRI
provides twenty-three 64K channels, using one 64K channel for D channel
messaging.
The Triton T1/E1/PRI board is used to provide voice processing resources
for AltiContact Manager, similar to the way Quantum telephony boards are
used for analog trunks and extension lines. AltiContact Manager uses DSP
engines residing on the Triton T1/E1/PRI board to perform the voice
processing functions needed for either T1, E1 or PRI service. Quantum and
Triton boards are connected via MVIP connectors.
For information on how to install Triton T1/E1/PRI boards, refer to the
Quick Installation Guide provided with every board package.
Important: Configuration for Triton T1/E1/PRI boards can only be done at
the local system. These boards cannot be configured by a
remote ACM Admin.
AltiContact Manager Administration Manual
Board Configuration
6-11
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Table of Contents
Troubleshooting
