Table of Contents
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Chapter 12, CallCenter Configuration, describes configuration for call
centers.
Chapter 13, Call Recording Configuration, describes how to configure
call recording options.
Chapter 14, Extension Configuration, describes configuration for
extensions.
Chapter 15, Huntgroup Configuration, describes configuration for
huntgroup functions and features.
Chapter 16, Workgroup Configuration, describes configuration for
workgroups.
Chapter 17, Setting Up IP Extensions, outlines procedures for setting up
IP extensions using AltiGen-certified clients.
Chapter 18, AltiGen IP Phone Configuration, describes configuration
steps for the AltiGen IP phones.
Chapter 19, Line Park Configuration, describes configuration steps for
line park.
Chapter 20, Paging Group Configuration, describes configuration steps
for paging groups.
Chapter 21, Application Extension Configuration, describes
configuration for application extensions.
Chapter 22, Alti-Mobile Extensions, describes configuration for Alti-
Mobile Extensions.
Chapter 23, ACM Redundancy, describes setup and configuration for
redundant systems.
Chapter 24, System Data Management, describes backup and restore
procedures.
Chapter 25, System Report Management, describes system management
reports on summary, traffic, system log and call detail summary.
Chapter 26, Data and Internet Integration, describes setting up email,
AltiReach, Exchange integration.
Chapter 27, TAPI Integration, describes how to configure AltiGen's
TAPI gateway to use off-the-shelf applications for calling contacts.
Chapter 28, Tools and Applications, gives a brief overview and general
instructions for using AltiContact Manager tools and applications.
xxxiv AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
