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Setting Call Handling Options
in "Line Park Configuration" on page 19-1) from the drop-down list.
Note:
Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager and
will not know to enter a return phone number unless instructed.
Handling Unanswered Calls
The No Answer Call Handling function provide options for handling calls
when no one answers the extension within a specified number of rings.
Except for Enabling One Number Access, these options are not available
to virtual extensions.
To enable these options, select Enable No Answer Handling box.
Use the Number of Rings Before Handling scroll box to select a number
between 2 and 20 for the times the telephone rings before the call is handled
by the system.
Select one of the following forwarding options for no answer call handling:
•
Next Group Member
•
Extension—Select an extension number in the drop-down list. See "A
10-Hop Limit to Call Forwarding for Direct Calls" on page 16-23.
•
Group Voice Mail (physical extensions only)
•
Member Voice Mail— forwards the call to the voice mail for the
extension that didn't answer the call.
•
IVR—use the drop-down list to select an IVR to which to route the
call. IVR settings are established in IVR Configuration on the
CallCenter Management menu.
•
Line Park—if configured, select a Line Park group (configured in
"Line Park Configuration" on page 19-1) from the drop-down list.
RNA Agent Auto Logout Checkbox
Select this option to have the system automatically log out an agent
extension from a workgroup if RNA is encountered.
RNA Agent Not Ready Checkbox
Select this option to have the system automatically set an agent's extension
in a workgroup to not ready if RNA is encountered.
16-24 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
