Table of Contents
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• IVR
• Line park
• Group paging
• Email Server
• Configurable Emergency Number
• Call Detail Reports (CDR)
• Internet Integration
• TAPI (Telephony API) Service Provider
• Voice over IP
• Digital T1/PRI/E1 Integration
• Tie Trunks with Caller ID
• Out Call Routing
• Data Directed Routing
• IP Extensions
The AltiContact Manager computer telephony platform is built by
installing one or more AltiGen boards into full-size ISA/PCI slots of a
Windows 2000/2003 Server and then installing the associated AltiWare
software. ACM Platform chassis and AltiGen Quantum and Triton boards
may also be added and must be installed into PCI slots. See "System
Limitations" on page 2-11 for details on the number of boards you can
install on one system.
Key AltiContact Manager Characteristics
When you see this New icon, it means that the feature is new to
NEW
AltiContact Manager Release 5.0A and does not exist in earlier
versions.
•
Quantum Board - a telephony card that uses DSP technology to
provide trunks, lines, and voice processing resources.
Quantum is an ISA compatible telephony card, which is designed
around open software standards to facilitate implementation of third-
party-provided applications in addition to the AltiContact Manager-
provided applications.
AltiContact Manager Administration Manual
Overview
1-3
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Table of Contents
Troubleshooting
