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Setting Call Handling Options
Figure 6. Call Handling tab, Huntgroup Configuration
Handling Busy Calls
You have several options for handling calls while the agent extension in a
huntgroup is busy. If you do not enable busy call handling, the caller simply
hears a busy signal.
To enable the options, select the Enable Busy Call Handling check box,
then select from the following forwarding options:
•
Group Queue—for workgroup numbers and extensions with Multiple
Call Waiting, discussed in the next subsection.
•
Group Voice Mail
•
IVR—use the drop-down list to select an IVR to which to route the
call. IVR settings are established in IVR... in the Call Center
Management menu.
•
Extension—select an extension number in the drop-down list. See "A
10-Hop Limit to Call Forwarding for Direct Calls" on page 15-19.
15-18 AltiContact Manager Administration Manual
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Troubleshooting
