Establishing Basic Workgroup Attributes - Altigen AltiContact Manager Version 5.0A Administration Manual

Establishing Basic Workgroup Attributes

After you create a workgroup, you can set other basic attributes on the
Workgroup Configuration General tab:
To set the Personal Information:
Type in the User Name, Password, DID, Tenant Group, and optional
Description:
• First Name and Last Name of the workgroup, each with a maximum
of 32 characters.
• Password for the workgroup. The default is the system default
password set on the Number Plan tab of the System Configuration
window.
A valid password must be 4 to 8 digits (numbers or letters A-Z) in length
and cannot be the same as its workgroup pilot number. Basic password
patterns, such as repeated digits (1111), consecutive digits strings (1234),
or digits that match the workgroup pilot number (Ext. 101 using 1012,
9101, 10101, etc.) are not allowed. The letters map to numbers as follows:
Numbers
2 A, B, C, a, b, c
3 D, E, F, d, e, f
4 G, H, I, g, h, i
5 J, K, L, j, k, l
• DID Number—each workgroup can be assigned a DID number. This
number does not have a fixed length, but the length must be long
enough (range 2–16) for the system to match the DID incoming call.
It is recommended to use the full 10-digit DID number, not just the
last few digits. This full number guarantees the system can send the
correct number as the Caller ID on PRI lines. With fewer digits, the
system sends the trunk's configured phone number as the Caller ID. If
the trunk number is not configured, the system main number is sent.
• Enable Dial-By-Name Service—select this box to allow callers to
search the extension list by employee name for this workgroup
extension.
Note: The Enable Dial-by-Name Service setting can be applied to
multiple extensions by using Apply To.
Letters Numbers
6
7
8
9
AltiContact Manager Administration Manual
Workgroup Configuration
Letters
M, N, O, m, n, o
P, Q, R, S, p, q, r, s
T, U, V, t, u, v
W, X, Y, Z, w, x, y, z
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