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Adding Extensions to Huntgroups
To add extensions to a huntgroup, select the huntgroup pilot number in the
list of huntgroups in the General tab of Huntgroup Configuration, then
click the Group Member tab. The huntgroup pilot number appears in the
window title bar.
Figure 2. Huntgroup view of Group Member tab, Huntgroup Configuration
Adding or Removing Members
To add extension(s) to the selected huntgroup:
1.
In the huntgroup view of the Group Member tab, click the agent
extension number(s) in the Not Member list.
2.
Click Add to move them to the Member list.
Note: If the huntgroup pilot extension is configured to Ring All
Available Members, the maximum number of members is 20.
See "Setting Call Handling Options" for details.
To remove extension(s) from a huntgroup:
1.
Click the agent extension number(s) in the Member list.
2.
Click Remove to move them to the Not Member list.
AltiContact Manager Administration Manual
Huntgroup Configuration
15-7
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Table of Contents
Troubleshooting
