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described in "Setting the Destination Folder for Centralized
Recording" on page 13-2.
3.
Select Extension Based Recording or Trunk Based Recording.
Note: Extension Based Recording and Trunk Based Recording are
mutually exclusive. They cannot be mixed.
4.
Select the Allow Supervisor to Monitor, Barge-In, and Record
Agent's personal call check box, if desired.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.
Notes:
•
This feature applies to inbound and outbound workgroup calls on PCI
analog extensions to a centralized location if configured in
Workgroup Configuration.
•
Calls can be silently monitored or barged-in on, regardless of agent
login status.
Setting the Destination Folder for Centralized Recording
It is strongly recommended that you use VRManager to manage centralized
recording and that you save recordings to a local drive on the AltiServ. If
you save recordings to a network drive, and the network becomes unstable,
you could lose any files of conversations being recorded at that time.
However, if you need to use a remote shared directory, and you are using
Windows 2003 Server, follow the steps below:
13-2 AltiContact Manager Administration Manual
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Troubleshooting
