Software Installation Troubleshooting - Altigen AltiContact Manager Version 5.0A Administration Manual

Software Installation

Software Installation Troubleshooting

Use this table for troubleshooting error messages encountered during
software installation.
Error Message
This version of AltiContact Manager
does not support Triton T1 Rev A2 or
VoIP Rev A2 boards. Please unplug
these boards, then run setup again.
Copy activation file failed.
An error occurred during the move data
process.
Setup cannot detect your system key.
You must plug your system key into
either a parallel or USB port for
upgrading to AltiContact Manager.
Setup has not detected your system key.
If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for use
after the AltiContact Manager
installation.
Setup cannot append the AltiContact
Manager path because your existing
system environment is too long. You
must manually append the AltiContact
Manager path to your system
environment path after finishing
AltiContact Manager's installation but
before restarting your system. You can
find the system environment path
through Control Panel>System
>Environment>path.
Unplug Triton T1 Rev A2 or VoIP Rev A2
boards, then run setup again.
Activation file (exctl) is not in the specified
folder, is missing, or is corrupted. Make sure
you select the correct file folder where the
activation file is located and try again. If
problem persists, you can manually copy the
activation file to c:\AltiServ\db directory (if
AltiServ is installed on the c: drive) and run the
installation program again.
Make sure all AltiGen applications and services
are stopped/closed before installing AltiContact
Manager.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
AltiContact Manager. If error persists, reboot
the system, then run setup again.
Make sure your system key is fully inserted into
your parallel or USB port prior to installing
AltiContact Manager.
Manually append c:\AltiContact Manager\exe
(if AltiContact Manager is installed on c: drive)
to your system environment path (through
Control Panel>System >Environment>path)
after finishing AltiContact Manager's
installation but before restarting your system.
AltiContact Manager Administration Manual
Solution
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