Table of Contents
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Key AltiContact Manager Characteristics
•
Direct Inward Dial (DID) - allows an incoming trunk call to directly
access an extension without IVR intervention.
Note: If your local exchange carrier provides DID service, DID calls
will automatically be steered to the appropriate destination.
•
Directory Name Announcement - the huntgroup/workgroup agent's
directory name will be announced to the caller before the call rings to
an agent.
•
Distinctive Call Waiting Tone - allows three different call waiting
tone cadences to distinguish between internal, external, and operator
calls.
•
Distinctive Ringing - allows three different ringing cadences to
distinguish between internal, external, and operator calls.
•
Do Not Disturb - blocks all calls coming into a specific extension and
sends them to preprogrammed destinations such as voice mail or the
operator.
•
Extension Activity Display and Greeting - allows users to select
from a set of pre-defined or customized activity codes that can be
played or displayed when the user is absent. A greeting associated with
the activity can be recorded and played to the caller. The activity is
displayed if the caller is an AltiView, AltiAgent or Alti-IP 600 Phone
user.
Extension Based Feature Profile - the system administrator
NEW
is able to create an extension feature profile that includes
enabling and disabling of extension features.
•
Feature Tips - plays helpful tips and reminders for optimal use of
AltiContact Manager.
•
FSK-based Message Waiting - allows message waiting that is based
on FSK (Frequency Shift Keying), a modulation technique for data
transmission. Tone or voltage-based message waiting options can also
be selected. Phones with FSK-based message waiting indicator are
highly recommended.
•
Hands Free (Manual Answer) Mode - by pressing #82, allows an
AltiView user to leave handset off-hook without having to hear the dial
tone. All calls can be answered from an AltiView GUI.
1-8 AltiContact Manager Administration Manual
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Table of Contents
Troubleshooting
