Table of Contents
Advertisement
Editing IVRs
Collecting Digits
When you select the Adv. - Collect Digits action, the caller is prompted to
enter more digits. Once a minimum number of digits are entered, the
system proceeds to open a single item expansion of the Adv. - Collect
Digits action. In the item tree at the left, you can see a "& -" appear as an
expanded item action.
To use the Collect Digits action:
1.
Select the Adv. - Collect Digit action, and set the following additional
parameters:
Figure 3. Collect digits
• Text Tag—a name for this set of options.
To display the digits the caller entered in response to this IVR
request on the IP phone of the person answering the call, enter
DISP in this field (DISP stands for "display" and is case-insensi-
tive). If several IVR items are set in this way, the first one will be
displayed. DISP supports only inbound trunk calls.
• Min. Length—the minimum length of digits to be collected.
11-8 AltiContact Manager Administration Manual
Advertisement
Table of Contents
Troubleshooting
