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Quit Queue Option
The queue quit feature gives a caller the option of leaving a workgroup
queue at any time by pressing # and/or 0. This feature can be disabled by
unchecking this option. Click the Enable check box, then use the transfer
to drop-down list to select the option the caller will have:
•
Voice Mail
•
IVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR Configuration on the
CallCenter Management menu.
•
Extension—select an extension from the drop-down list.
Note: If the forwarding extension is busy when a caller quits a queue,
the call will go to this extension's voice mail.
•
Group—select a workgroup from the drop-down list.
•
Operator
•
Outside Number—this option is available if it is allowed in the Other
Call Restrictions option in the Restriction tab, as discussed in
"Setting Other Call Restrictions" on page 14-30. Also, see "Outcall to
Cellular or PCS Phone Numbers" on page 16-20.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
Note: Forwarding calls to a pager is possible but not recommended
since callers will only hear what is heard when calling a pager
and will not know to enter a return phone number unless
instructed.
•
App Ext—when used in conjunction with a third party notification
application, this feature enables an extension to connect to an
application that can receive the notification event; use the drop-down
list to choose the log on extension to which the third party application
is connected. Contact your local AltiGen dealer for more information
on using this feature.
•
Line Park—if configured, select a Line Park group (configured in
"Line Park Configuration" on page 19-1) from the drop-down list.
AltiContact Manager Administration Manual
Workgroup Configuration
16-31
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Table of Contents
Troubleshooting
