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•
To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction tab, as discussed in
"Setting Other Call Restrictions" on page 14-30. Also, see "Outcall to
Cellular or PCS Phone Numbers" on page 14-27.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
•
To an App Ext—when used in conjunction with a third party
notification application, the App Ext feature enables an extension to
connect to an application that can receive the notification event; use
the drop-down list to choose the log-on extension to which the third-
party application is connected. Contact your local AltiGen dealer for
more information on using this feature.
•
To Line Park—if configured, select a Line Park group (configured in
"Line Park Configuration" on page 19-1) from the drop-down list.
•
To Free Format—designed mainly for extension port fax. This option
is available only to virtual extensions. The forwarding target can be an
extension, a huntgroup or a workgroup.
Note: Using an IP extension, APC extension, or Paging Group as a
forward target is not supported. Forwarding over IP and E1
trunks is not supported.
You can enter up to 40 digits and can use 0-9, *, #, and ",". One ","
represents one second of delay.
You can use this configuration can send out additional DTMF digits
to an extension, huntgroup, and workgroup agent. Here is an example:
Virtual extension 100 is set to forward all calls to "200,,,123".
Extension 101 makes a call to extension 100. The call is forwarded to
200. If 200 is an extension, 3 seconds after extension 200 picks up the
call, extension 200 should hear DTMF tones (123). If 200 is a
huntgroup or workgroup with agent 201 and 202, when the agent
(either 201 or 202) picks up the call, after 3 seconds the agent should
hear DTMF tones (123).
Two other examples using Free Format: "92529712,,,,,5,,,211"
means dial trunk access code 9, and an outside number 2529712, wait
5 seconds, dial 5, and wait 3 seconds, then dial 211. Second example:
"102,,01,,,5#" means dial extension 102, wait 2 seconds, dial 01, wait
3 seconds, and then dial 5#.
For a trunk call, the wait time starts right after the digits are dialed
AltiContact Manager Administration Manual
Extension Configuration
14-33
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Table of Contents
Troubleshooting
