Setting Up Groups - Altigen AltiContact Manager Version 5.0A Administration Manual

Setting Up Groups

1. In AltiAgent, click the Call Memo button. The Memo dialog box
opens.
2. In the Memo field, enter DISP= and follow that with your text (for
example, DISP=new customer) in the Memo field. DISP (for
"display") is case-insensitive and supports only inbound trunk calls.
Alti-IP 600 Phone Display Notes
For the Alti-IP 600, the Name Line displays caller information under the
following conditions:
— If Name Line is set to Caller Name, it will display caller name. If
there is no name information, the number will be displayed.
— If Name Line is set to Caller Number, it will display the caller
number. If there is no number information, "Unknown" will be
displayed.
— If Name Line is set to DNIS Name, it will display DNIS name. If
there is no name information, the DNIS number will be displayed.
— If Name Line is set to DNIS Number, it will display the DNIS
number. If there is no number information, "Unknown" will be
displayed.
Setting Up Groups
The primary use of a huntgroup is similar to that of workgroups — when
the huntgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use huntgroups for
various purposes, for example, in selecting a huntgroup as a System
Operator.
Note:
This is the second of the two ways (see "Establishing Huntgroup
Membership" on page 15-5) to assign agent extensions as members
of huntgroups.
This method—selecting a physical or virtual extension from the Extension
Configuration General tab, and then clicking the Group tab—provides an
agent extension view of huntgroups. You can see all the huntgroups to
which the agent extension belongs, and you can change those assignments.
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