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Setting Message Notification Options
the user's pager. The operator is also given the option to repeat these
numbers by pressing '#'.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One-Number Access, Mes-
sage Notification, Zoomerang, Call Forwarding, and so on) to a cellular or
PCS phone, it may ring the phone once but not necessarily present the call
and make a connection. This will happen if the ringback tone played by
the cellular service provider does not confirm to standard ringback tones.
To work around this problem, instruct users to append a few commas (,) to
the outcall (cellular) number when entering it. Each comma provides a
one-second pause.
Setting Notification Timing
You can set the type of delay detection and the duration (from 5 to 30
seconds) before the system sends the return phone number (the System
Main Number as set in System Configuration, General tab) after the
system detects an answer when sending a notification:
•
Seconds after Dialing—the delay (from 5 to 30 seconds) after dialing
before the system sends the return phone number.
•
Seconds after Answered—the delay (from 5 to 30 seconds) after a
call is answered before the system sends the return phone number.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be
notified of new messages:
•
Non-Business Hours—notification only during non-business hours.
Business hours are set in the Business Hours tab of System
Configuration ("Setting Business Hours" on page 5-10).
•
From/To—notification during a specified time of day. Select the
hours in the From and To time scroll boxes.
•
Any Time—notification at all times (every day).
16-20 AltiContact Manager Administration Manual
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Troubleshooting
