Upgrades - Altigen AltiContact Manager Version 5.0A Administration Manual

Software Installation
For step-by-step instructions on the manual online registration process,
refer to page 3-35.
AltiContact Manager Online Registration
The second method for registering AltiContact Manager, Seat licenses and
optional software features can be accomplished during installation of the
system. To accomplish this, an online connection is needed to the
AltiContact Manager system at the time of registration. This online
registration tool automatically populates the license keys and system keys
in the proper fields of installed software on the AltiContact Manager
systems. This tool also requires the Installer to register the three pieces of
information tracked on all systems:
1. Dealer Installation ID
2. Customer information
3. System key and associated license keys
Completion of the final step of this process generates an activation file that
will be used to populate the actual system with valid registration
information.
WARNING! Once a license key is associated with a system key, it
cannot be reassigned to another system.
Remember that some licenses for AltiContact Manager are specific for that
release. For upgrades, some 4.5 licenses must be converted to 4.6 in order
to work with AltiContact Manager.
For step-by-step instructions on the AltiContact Manager online
registration process, refer to page 3-26.
Note:
Internet Explorer 5.0A (or higher) is required for online
registration.

Upgrades

• Upgrade to ACM 5.0A is only supported when upgrading from ACM
4.6/5.0 or OE/ACC 5.0A.
• Upgrade to ACM 5.0A from OE 4.0/4.0A is not supported.
• Upgrade to ACM 5.0A from OE 4.5/4.5A (with or without Contact
Advantage) is not supported.
• Upgrade to ACM 5.0A from OE 4.6/ACC 4.6 is not supported.
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