Chapter 11
Reporting on Real-Time CRS Data
The Views Menu
Note
Application Tasks
The Views menu allows you to access more detailed information for four reports:
The Application Tasks report, the Contacts report, the Applications report, and the
Sessions report.
For some reports, detailed information is also available by right-clicking a record
in that report.
The Views menu contains different options, depending on the report you have
chosen. Possible options are:
Contacts by Application Task ID—Choose this option to view contacts
•
according to Application Task ID numbers.
Engine Tasks by Application Task ID—Choose this option to view Engine
•
tasks according to Application Task ID numbers.
Detailed Info—Choose this option to view more detailed information on
•
selected reports.
Application Tasks by Application Name—Choose this option to view
•
application tasks by application name.
Contacts by Session ID—Choose this option to view contacts by session ID.
•
This section contains the following topics:
•
Application Tasks, page 11-25
Contacts, page 11-26
•
Applications, page 11-26
•
•
Sessions, page 11-27
When you use the Views options with the Application Tasks reports, the Views
menu contains the following options:
•
Contacts by Application Task ID, page 11-26
Engine Tasks by Application Task ID, page 11-26
•
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Application Reporting User Interface
11-25