Cisco CRS-1 - Carrier Routing System Router Administration Manual page 309

Chapter 11 Reporting on Real-Time CRS Data
Note
Row Heading Description
Active Active contacts that are currently running.
Inbound Number of inbound contacts since the statistics were last reset.
Outbound Number of outbound contacts since the statistics were last reset.
Connected Number of connected contacts since the statistics were last reset.
Provides a total for contacts that are connected to resources (for example, a call
connected to an ACD
Terminated Number of terminated contacts since the statistics were last reset.
This row reports contacts that are ended normally by the application (for example,
a caller hangs up and the application terminates), indicating whether the contact
was terminated:
•
•
Note
Rejected Number of rejected contacts since the statistics were last reset.
This row reports contacts that are not accepted and/or processed (as a result, for
example, of insufficient resources or the rejection of the contact based on some
customer-defined logic). Indicates the reason code for the reject:
•
•
•
Note
You display the data on this web page as numbers or percentages by clicking the
Display Value/Display % toggle button.
The table below describes the information provided on the Contacts Summary
web page.
1
agent).
Locally—On the local server.
Remotely—On a remote server in the cluster.
Use the + toggle button to access these statistics.
Channels busy
No channel license
No trigger
Use the + toggle button to access these statistics.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
The Application Reporting User Interface
11-9