Using the CRS Supervisor Web Interface
Using the CRS Supervisor Web Interface
Accessing the Cisco CRS Supervision Web page
Step 1
Step 2
Step 3
Monitoring Agents
Step 1
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
12-2
Chapter 12
Use the CRS Supervisor web page to:
•
View and monitor permitted agents (see
View and monitor permitted CSQs (see
•
•
Install client-side Historical Reporting (see
Reporting, page
12-4)
•
Access real-time reports, tools, and settings (see
Real-Time CRS
Data").
To access the Cisco CRS Supervision web page, perform the following steps:
Procedure
From the CRS Administration enter http://<CRS IP Address>/AppSupervisor.
If prompted, enter your User ID and Password.
The CRS Supervision web page appears.
When finished, click Return to main page.
To monitor agents from the Cisco CRS Supervision web page, perform the
following steps:
Procedure
From the CRS Supervision web page, click the View Agents hyperlink to view
allowed Agents and CSQs.
Using the Cisco CRS Supervisor and Cisco CRS User Options Plug-Ins
Monitoring Agents, page
Monitoring CSQs, page
12-3).
Installing Client-Side Historical
Chapter 11, "Reporting on
12-2).