Creating A Csq - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Creating, Modifying, and Deleting CSQs

Creating a CSQ

Note
Step 1
Step 2
Step 3
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
4-26
To create a new CSQ and assign agents, complete the following steps.
See About Unified CCX, page 4-2
your system.
Procedure
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
On the Unified CCX Configuration navigation bar, click the Contact Service
Queues hyperlink.
The Contact Service Queues summary web page opens.
Click the Add a new Contact Service Queue hyperlink.
Note If this link does not appear on the page, it means that the system has
reached the maximum number of CSQs that can be created. (The CSQ
Summary page displays the total number of created CSQs.)
The first Contact Service Queue Configuration area page opens.
Chapter 4 Provisioning Cisco Unified CCX
for the number of CSQs that you can create on