Cisco CRS-1 - Carrier Routing System Router Administration Manual page 20

Audience
Audience
Organization
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
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The Cisco Customer Response Solutions Administrator Guide is written for
business analysts and application designers who have the domain-specific
knowledge required to create multimedia and telephony customer response
applications. Experience or training with Java is not required but is useful for
making best use of the capabilities of the Cisco Unified Communications
framework.
This guide is divided into three parts.
Part 1, "Cisco CRS: Overview", provides an overview of the Cisco CRS
•
components and CRS Administration web interface.
Part 2, "Cisco CRS: Configuration," describes the tasks necessary for
•
configuring Cisco CRS.
Part 3, "Cisco CRS: Reference," describes the menu options of the and the
•
available real-time reports.
Part 1 contains the following chapters:
Chapter Title
Chapter 1 Introducing Cisco
Customer Response
Solutions
Chapter 2 Introducing the CRS
Administration Web
Interface
Description
Describes key features of the
Cisco CRS system. Provides an
overview of the configuration tasks
necessary to configure and
administer Cisco CRS.
Provides an overview of the
CRS Administration web interface.
Preface