Cisco CRS-1 - Carrier Routing System Router Administration Manual page 410

Glossary
CRS Datastores
Components that allow you to manage and monitor historical, repository, and
configuration data across all servers in the Cisco CRS cluster.
CSQ
Contact Service Queue. In Unified CCX, a CSQ is a call queue associated with
one and only one Unified CM CTI Route Point.
CSV
Comma-separated value. A text file format used as a way of recording database
fields.
CTI
Computer Telephony Integration. The name given to the merger of traditional
telecommunications (PBX) equipment with computers and computer
applications. The use of caller ID to retrieve customer information automatically
from a database is an example of a CTI application.
CTI Port
A virtual port, analogous to a trunk line in a traditional ACD or PBX setting. A
CTI Port allows access to the post-pouting capabilities of Unified IP IVR.
CTI Port Group
A group of access points into the Unified CCX telephone network.
CTI Route Point
A virtual device that can receive multiple simultaneous calls for the purpose of
application-controlled redirection.
Customizer
A window used to configure the properties of a step in the Cisco CRS Editor.
Datastores
See CRS Datastores
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
GL-6