Cisco CRS-1 - Carrier Routing System Router Administration Manual page 432

Index
renaming 6-32
viewing or downloading
scripts, uploading
6-25
server
disabing
8-13
removing 8-12
removing and disabling
servers
active and standy 8-2, 8-6
CRS and expansion
server services, stopping SQL
service, definition
8-3
Service Control interface
Servicess
by package license
Sessions report 11-18
Shortest Average Handle Time resource
selection 4-28, 4-30
Skill based CSQ
4-24
skills
creating 4-15, 15-12
deleting
4-16
modifying name 4-16
removing
15-12
removing from agents in bulk
removing from individual agents
snapshot agent
publisher 9-2
spoken name prompt
adding
7-15
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
IN-10
6-27
8-12
8-2
8-9
5-4
A-4
4-23
4-22
SQL server service dependencies
standby server
8-2, 8-6
standby service, definition
subscriber
cluster manager
1-8
database 9-1
subscription agent
subscription agent
subscriber 9-2
subsystems
by package license
Subsystems menu
15-1
Add a New Dialog Control Group
Add a New HTTP Trigger
Add a New Team
15-14
Agent Based Routing Settings
Assign Skills
15-11
Cisco Media
15-19
Contact Service Queues
Database Configuration
eMail 15-18
General
15-15
HTTP
15-17
ICM 15-14
JTAPI
15-2
JTAPI Call Group Configuration
JTAPI Provider Configuration
JTAPI Triggers Configuration
MRCP ASR 15-19
8-9
8-3
9-2
A-2
15-19
15-18
15-13
15-10
15-16
15-4
15-3
15-5