The Application Management Menu Option - Cisco CRS-1 - Carrier Routing System Router Administration Manual

The Application Management Menu Option

The Application Management Menu Option
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
14-2
The Application Management option of the Applications menu of the Cisco CRS
Administration web interface contains options for configuring and managing the
applications the Cisco CRS system uses to interact with contacts and perform a
wide variety of functions.
To access the Application Management web pages, select Applications >
Application Management from the CRS Administration menu bar. The
Applications Configuration web page displays a list of the applications that are
currently configured on your CRS server.
To add a new application, click the Add a New Application hyperlink to access
the Add a New Application web page, where you select the type of application to
create.
To refresh all application information across the cluster, click the Refresh
Applications hyperlink.
Related Topics
About CRS Applications, page 6-2
•
• Configuring Cisco Script Applications, page 6-3
Configuring the Busy Application, page 6-6
•
Configuring the Ring-No-Answer Application, page 6-8
•
• Configuring the Unified ICME Post-Routing Application, page 6-10
Configuring the Unified ICME Translation-Routing Application, page 6-13
•
Adding Application Triggers, page 6-17
•
Application Availability by License Package, page A-2
•
Provisioning the Unified ICME Subsystem, page 5-3
•
Chapter 14 The Applications Menu