Cisco CRS-1 - Carrier Routing System Router Administration Manual page 155

Configuring Cisco Applications
The Cisco CRS system uses applications to interact with contacts and perform a
wide variety of functions, such as prompting callers for information, transferring
calls, and providing information to callers.
To configure CRS applications, you must complete the following tasks:
• Provision telephony and media resources (see
Subsystem" section on page
• Provision your Unified CCX subsystem, if required (see
CCX" section on page
• Provision additional subsystems, if required (see
Subsystems" section on page
The following sections describe how to configure applications and make them
available to the CRS system.
About CRS Applications, page 6-2
•
• Adding Application Triggers, page 6-17
Managing Scripts, page 6-24
•
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
C H A P T E R
3-4)
4-2)
5-1)
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"Provisioning the JTAPI
"About Unified
"Provisioning Additional
6-1