Cisco CRS-1 - Carrier Routing System Router Administration Manual page 407

Glossary
Call queuing
A method of handling calls until they can be answered by an agent.
CDP
Cisco Discovery Protocol. Media- and protocol-independent device-discovery
protocol that runs on all Cisco-manufactured equipment including routers, access
servers, bridges, and switches. Using CDP, a device can advertise its existence to
other devices and receive information about other devices on the same LAN or on
the remote side of a WAN. CDP runs on all media that support SNAP, including
LANs, Frame Relay, and ATM media.
Cisco AVVID Alarm Service
A Windows service automatically installed as part of Cisco CRS installation that
receives alarms about system events from the Cisco CRS Engine and its
subsystems. These alarms are defined in XML format in files called catalogs,
which are set up as part of the Cisco CRS installation process.
CISCO-CCM-MIB
Unified CM Management Information Base. Exports the data in the Unified CM
database and other data sources. Examples of data exports include Unified CM
group tables, region tables, time zone group tables, phone detail tables, gateway
information tables, and status traps.
Cisco CRS
Cisco Customer Response Solutions. A platform that offers integrated application
functionality, including Unified CCX for contact center functionality such as
ACD, CTI, Unified IP IVR for call treatment and self-help automation, and
Unified QM, an option for an Contact Center that provides call treatment to calls
in queue.
Cisco CRS Editor
A Windows tool with which application designers create new scripts or modify
existing scripts. The visual scripting tool allows designers to drag and drop
call-flow steps from a palette into the main design window.
GL-3
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)