Chapter 6
Configuring Cisco Applications
Adding JTAPI Triggers from an Application Web Page
Step 1
Step 2
Step 3
Adding JTAPI Triggers from the JTAPI Subsystem
Step 1
To add a JTAPI trigger directly from the Cisco Application configuration web
page, complete the following steps.
Procedure
From the configuration web page for the application you want to add a trigger for,
click the Add New Trigger hyperlink.
The Add a New Trigger window opens.
From the Trigger Type drop-down menu, select JTAPI and click Click Next.
The JTAPI Trigger Configuration window opens.
Follow the procedure described in
Related Topics
About CRS Applications, page 6-2
•
•
Adding a JTAPI Trigger, page 6-18
•
Adding an HTTP Trigger, page 6-20
Provisioning the JTAPI Subsystem, page 3-4
•
•
Configuring HTTP Triggers, page 5-9
To add a JTAPI trigger to an application from the JTAPI subsystem, complete the
following steps.
Procedure
From the CRS Administration menu bar, choose Subsystems> JTAPI.
The JTAPI Configuration web page opens.
Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
Adding Application Triggers
Provisioning a JTAPI Trigger, page
3-13.
6-19